Track Your Order

At RhoCap.us, we understand the importance of knowing the status of your order. That’s why we’ve made it easy for you to track your custom embroidered and printed caps every step of the way.

How to Track Your Order

  1. Order Confirmation:

    • After placing your order, you will receive an order confirmation email with your order details. Please keep this email for your records.

  2. Shipping Confirmation:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include a tracking number and a link to track your shipment.

  3. Tracking Your Order:

    • Click on the tracking link provided in your shipping confirmation email.
    • You will be redirected to the carrier’s website, where you can view the current status and estimated delivery date of your shipment.

Frequently Asked Questions

1. How long does it take for an order to be processed?

  • Orders are typically processed within 3 to 5 business days. You will receive a shipping confirmation email once your order has been shipped.

2. How long does shipping take?

  • Standard shipping usually takes between 10 to 20 business days, depending on your location.

3. I haven’t received a tracking number. What should I do?

  • If you haven’t received a shipping confirmation email with a tracking number after 5 business days, please check your spam/junk folder. If it’s not there, contact us at [email protected] with your order number for assistance.

4. My tracking information hasn’t updated. What should I do?

  • Tracking information may take some time to update. If your tracking status hasn’t changed after several days, please contact the carrier for more information. If you need further assistance, contact us at [email protected].

5. What should I do if my order is delayed or lost?

  • If your order is delayed or appears to be lost, please contact us at [email protected]. We will work with the carrier to resolve the issue and ensure you receive your order as quickly as possible.

Contact Us

If you have any questions or need further assistance with tracking your order, please feel free to reach out to our customer support team. We are here to help!

Email: [email protected]
Address: 2459 Olde Savannah Cove, Suwanee, GA 30024, United States