Return & Refund Policy

At RhoCap.us, we are committed to ensuring your complete satisfaction with our custom embroidered and printed caps. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  1. Eligibility for Returns:

    • Items must be unused and in the same condition that you received them.
    • Items must be in the original packaging.
    • Custom and personalized items are not eligible for return unless they are defective or damaged.

  2. Return Window:

    • You have 30 calendar days from the date you received your item to initiate a return.

  3. Return Process:

    • To initiate a return, please contact us at [email protected] with your order number and the reason for the return.
    • Once your return is approved, we will provide you with instructions on how to send your item back to us.

  4. Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  1. Refund Eligibility:

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment.

  2. Refund Processing Time:

    • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

  3. Partial Refunds:

    • Partial refunds may be granted in cases where items are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the defect or damage.

Non-Returnable Items

  • Custom and personalized items (unless defective or damaged)
  • Gift cards

Contact Us

If you have any questions about our return and refund policy, please contact us. We are here to help and ensure your satisfaction.

Email: [email protected]
Address: 2459 Olde Savannah Cove, Suwanee, GA 30024, United States